My Journey
From biotechnology roots to AI leadership — a two-decade journey of growth, innovation, and impact
Shift Technology
Senior Manager — Customer Success & Solution Consulting
July 2024 - Present
Toronto, ON
100%
Client Retention
20%
CARR Growth
7
AI Use Cases
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Shift Technology
Customer Growth & Retention
Designed an executive engagement model, conducting bi-monthly strategy sessions. Maintained 100% client retention and increased CARR by 20%.
Driving AI Adoption & Business Impact
Partnered with Data Science and Delivery teams to launch seven new AI-driven use cases. Increased loss avoidance by 200% annually across key accounts.
Customer Insights & Advocacy
Built a health monitoring system analyzing 100+ data points monthly to track adoption. Secured multiple case studies and executive testimonials.
Strategic Alignment & Expansion
Led three cross-functional initiatives with Sales, Product, and Engineering to enhance post-sales support. Standardized a scalable feedback mechanism, reducing errors by 20% across multiple clients.
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Certified Cloud Digital Leader
2024
Google Cloud Digital Leader Certification
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Certification
Certified Cloud Digital Leader
Date Obtained
2024
Description
Google Cloud Digital Leader Certification
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Ernst & Young LLP
Senior Manager
October 2020 - April 2024
Toronto, ON
$30M+
Client Engagements
$8M
New Business Wins
4
New Services
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Ernst & Young LLP
Enterprise Portfolio Management
Oversaw $30M+ in client engagements focused on driving strategy implementation and process improvement, as well as building technology roadmaps.
Cloud Analytics Optimization
Optimized off-the-shelf AWS Cloud Based SaaS solution, delivering highly insightful data analytics services for a large organization; ensured senior leadership access to the most recent and accurate business intelligence.
New Client Acquisition
Responsible for over $8M in new client acquisition wins by successful demonstration of multiple solution capabilities towards prospective clients and coordinating GTM strategy with the sales team and alliance partners.
Regional Service Launch
Launched four new services specific to Canadian region by engaging industry experts to identify appropriate application adoptions, generating $1M+ in sales with projected growth of $5M to $10M over five years.
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Cornell University
Python for Data Science
2021-2022
Certificate Course in Python for Data Science
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Cornell University
Certification
Python for Data Science
Date Obtained
2021-2022
Description
Certificate Course in Python for Data Science
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Ernst & Young LLP
Manager
October 2016 - September 2020
Toronto, ON
20%
NPS Improvement
$10M
Cloud Solution
$20M
Managed Services
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Ernst & Young LLP
Health Insurer Claims Overhaul
Overhauled health insurer's claim process to improve direct pay and eliminate redundancies, ensuring appropriate regulatory compliance and increasing customer satisfaction (NPS) rating by 20%.
Cloud Transformation Design
Designed and implemented $10M cloud-based solution for comprehensive end-to-end system transformation of highly regulated Workers' Compensation Insurance provider to enhance interactions with consumers, partners, and vendors.
Large-Scale Agile Leadership
Headed large-scale agile digital transformation project involving deliverables in visioning, persona creation, customer experience journey mapping, wire-framing, and user story creation.
Managed Services Win
Pursued and won a $20M managed services engagement for an Insurance service provider to provide support for their core systems, address service requests and plan future enhancements.
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University of Pennsylvania
AI for Business
2024
AI for Business - Online Course
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University of Pennsylvania
Certification
AI for Business
Date Obtained
2024
Description
AI for Business - Online Course
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Ernst & Young LLP
Senior Consultant
May 2014 - September 2016
Toronto, ON
160%
Utilization Rate
$20M+
Revenue Managed
$250K
Cost Reduction
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Ernst & Young LLP
QA Leadership at Scale
Directed team of 20 in providing QA services at one of Canada's largest insurance providers. Managed revenues exceeding $20M for successful multi-year technology transformation implementation.
Testing Process Optimization
Executed testing process to increase quality while decreasing delivery turnover time by two months, reducing $250K in project costs; established best practices for future engagements.
Top Performer Recognition
Ranked first among all Senior Consultants in Canada in Utilization at 160%, demonstrating exceptional client delivery and efficiency.
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University of Toronto
MBA
2012-2014
Toronto, ON
Master of Business Administration
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University of Toronto
Degree
MBA
Duration
2012-2014
Location
Toronto, ON
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Infosys Ltd.
Project Analyst → Senior Software Engineer → Software Engineer
June 2006 - June 2012
USA, Canada & India
$1M
Contract Win
$800K
Cost Savings
90%
Process Improvement
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Infosys Ltd.
Technology Analyst — Northfield, IL (2009-2012)
Acted as client liaison and subject matter expert to manage procurement systems. Evaluated competitor's support structure, resulting in a 5-year, $1M contract win. Won Excellence in Performance Award.
Special Project — Chennai, India (2011)
Led a team of 10 for complex migration of Fortune 50 CPG company's procurement system, achieving $800K return and 80% reduction in system data volume.
Senior Software Engineer — Toronto (2009)
Led team of 7 from requirements to completion. Won best project award for reducing process turnover time by 90%. Initiated lean activities achieving $500K annual savings.
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Anna University
B.Tech - Industrial Biotechnology
2002-2006
Chennai, India
Bachelor of Technology in Industrial Biotechnology
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Anna University
Degree
B.Tech - Industrial Biotechnology
Duration
2002-2006
Location
Chennai, India
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